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Riverwood Blinds, Shades, N' Shutters LLC is a BBB Accredited Business. Click for the BBB Business Review of this business in Warwick, PA









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Home > FAQs
FAQ's

Questions:

Why buy from Riverwood?

Why consider Vinyl Plantation Shutters?

What brand name shutters do you sell?

Are shutters hard to install? Does Riverwood install?

What information do you need to order shutters?

Why can't I order shutters online?

Can shutters be used over patio doors?

How can I cover an Arched Window?

What blinds and shades do you offer?

What are your payment options?

What are shipping charges?

Do I pay Sales Tax?

What about warranties?

Can I get samples?

When can I expect delivery?

How do I contact you?


Answers:

Why buy from Riverwood?
We believe that our pricing is competitive with anyone you may find for the products we offer. What sets us apart is that we are actually an installation dealer for these products, not just an internet business. We are knowledgeable about what is required to properly select, measure, and install our products. If there is something you don't understand or if you have a problem, we are here to help.

Why consider Vinyl Plantation Shutters?
We believe that the quality custom shutters we offer give you the best combination of price and beauty in a plantation shutter. While saving 20% to 40% over the cost of wood shutters, they offer the advantages of never having to worry about painting, fading, chipping, peeling, shrinking, or cracking. They are easy to clean and virtually maintenance free!

What brand name shutters do you sell?
We have several different fabricators that we use around the country. Depending on the most appropriate manufacturing facility to your location, your Vinylbilt Shutters may be branded as Eclipse Shutters, Kathy Ireland Home by Alta, or SunQuest Shutters. Your shutters will be the same high quality, regardless of the fabricator. Vinylbilt and many of these fabricators are part of the Hunter Douglas family of companies, so they are backed by the biggest name brand in window treatments.

Are shutters hard to install? Does Riverwood install?
No, anyone who is fairly handy should be able to install these shutters. All shutters are assembled and the mounting frames are precut and hinges are already installed. Usually, all that is required is to re-assemble the mounting frames, square up in the openings, secure with screws, and install the magnetic catches, if used. Instructions are provided. If you do not want to do the installation, most competent carpenters you could hire should have no problem. Of course, if you are in PA or south NJ, we offer installation of plantation shutters, shades and blinds in Bucks and Montgomery Counties and The Main Line. In NJ, we service Camden and Burlington Counties and the Jersey Shore. There is an additional charge for this service. Please call us toll free at 1-888-887-4623 for availability in your area.

What information do you need to order shutters?
Just click on the Steps to Order Shutters here or under "Plantation Shutters" to the left. There you will find all the steps required.

Why can't I order shutters online?
We want you to get your order right! It is fairly easy to make a mistake or misunderstand something when ordering shutters. We need to verify all details of your order to be sure everything is correct. Since these are custom made to your specifications, we want to talk directly to you when placing an order to get a clear understanding of what is required. It's not really difficult, but it is important to clearly communicate.

Can shutters be used over patio doors?
Yes. Bypass and bifold arrangements are available. Just click on the link Shutters For Doors for more information about measuring and installing these units.

How can I cover an Arched Window?
We offer several options. The Stock Louvered Arch is an excellent value if your opening falls in the standard sizes available. Highlite custom arches offer more variety in styles and sizes. And the Forestview Slatted Arch can be used where there is existing window trim.
What blinds and shades do you offer?
We are a dealer for most of the major manufacturers, such as Hunter Douglas, Kathy Ireland Home by Alta (M&B), Skandia, Graber, Timber, etc. So we can offer mini-blinds, wood and faux wood blinds, honeycomb and pleated shades, vertical blinds, and woven woods. Please contact us if you are interested in a particular brand. We also feature wood and faux wood blinds, shutter blinds, honeycomb shades, and bamboo shades on our web site at www.riverwoodblinds.com that we believe offer an excellent combination of price and quality. These are comparable to many of the major brand names, but more affordably priced.

What are your payment options?
We accept Visa, MasterCard, American Express, Discover, payment through PayPal on the internet, or by check. Because orders are custom made to your specifications, all custom orders must be paid for when the order is placed. Orders are put into production at the factory immediately after being confirmed. Stock items are charged to your credit card about the time they are shipped.

What are shipping charges?
Shipping is usually free for most arches, stock shutters, blinds, and shades, except for certain oversize items. Shipping for plantation shutters is now FREE for most orders over $500. Add $45 for orders below $500. Extra charges may apply to oversize units and shipments to Alaska and Hawaii.

Do I pay Sales Tax?
Sales Tax is not charged.

What about warranties?
Warranties are provided by the various manufacturers. If you wish to see the warranty for a particular product, contact us and we will fax or mail it to you. The warranty for shutters is available on line. Just click here. Riverwood Blinds Shades n' Shutters, LLC itself disclaims any Express and/or Implied Warranties, including Warranty of Merchantability or Fitness For A Particular Purpose regarding any products you purchase. Of course, we will help you with any warranty claims you may have to the extent possible. Shipping damages must be handled immediately so claims may be made to the shipping company. See our merchant policy for details.

Can I get samples?
If in doubt about a color, please request a color sample. Usually, we have them available. Individual color samples are free. Full sample decks must be purchased. A full sample shutter panel is available online and the cost (less shipping) is refundable upon the return of the sample. Functional sample blinds and shades must be ordered and purchased at a nominal cost and are not refundable.

When can I expect delivery?
Delivery times vary according to the product, manufacturer, and production load at the factory. Generally, normal production and shipping times are fairly consistent and we can give you a reasonable estimate for your delivery. However, we cannot guarantee a particular delivery date because production and shipping delays can sometimes occur and are beyond our reasonable control.

How do I contact you?
The easiest way is to call us toll free at 1-888-887-4623.
You may also reach us through our Contact Page or via email at sales@riverwoodshutters.com
Our fax line is 1-215-491-2248.